Customer Testimonials
Customer Testimonials
At Bud Brown Volkswagen, we take pride in starting conversations with our customers. While we can tell you all about our 2022 Customer Satisfaction Award from DealerRater or being chosen as the 2022 Dealer of the Year for Volkswagen in Kansas, we think it would mean more to you coming from our customers. Let them tell you about their first rate experience in our dealership and what kind of customer service they received from our knowledgeable staff.
We’ve spent the last 70+ years developing a reputation as one of the area’s best car dealerships and we want to meet that expectation at every stage in the vehicle owning experience. Beginning with the purchasing process and our Experienced Sales Staff, we expect great customer service from our team. Our Finance Department is second-to-none in assisting you with loan and leasing options. You can expect high quality service and parts when receiving any factory suggested maintenance needed or car repairs that you require. We have a wide ranging stock of manufacturer-recommended high-quality replacement parts and accessories and a staff ready to help you locate what is important to you to maintain the top performance in your vehicle. But don’t take our word for it, see what our customers have to say.
We know that our customers’ time is important and we are so thankful that they have taken the time out of their busy schedule to provide you with real-life customer testimonials. We welcome all reviews from our customers and look forward to hearing from you.
He said to get in and a very clean dealership nice people, I will go back
Bud Brown VW is the best VW dealership in the KC area. I worked with Rick Pringle and Jordan Ivey to lease a '26 Taos SE. Jordan is so knowledgeable about the VW lineup. Rick made sure the transaction was seamless and the car was in perfect condition. Both gentlemen give Bud Brown VW it reputation for excellence.
Hands down will be buying with Bud Brown again. Viggo, Pete and Mike were all amazing in the process and super knowledgeable. I felt respected and unpressured to make a decision. Thank you for helping in a time of need!
Bethany is amazing - she did such an amazing job - definitely a gem. Will highly recommend!
Excellent customer service . Very good at taking care of my needs and explaining all details
The service department was very thorough in diagnosing and fixing the problems with the VW Beetle. They were even able promptly perform a recall service I had been trying to get done at Crown VW in Lawrence for over six months! Definitely worth the drive.
Excellent service and the wait in the Customer area was minimal considering the amount of work being performed.
Good friendly service. They do good work and keep to the promised schedule. Good communication too.
I had one of the best car purchase experience at Bud Brown Volkswagen. My salesman, Cody James was outstanding! No pressure sales, most importantly was the over and above help he gave me, with a smile and a laugh or two. If you are considering a new or used vehicle, I highly recommend Cody James!
Nice service department; friendly and helpful management. Highly recommend both service and sales. Good dealership experience.
Jason was great to work with. Very courteous and professional and was very knowledgeable about the vehicles features
Jason on the sales team was great. Not pushy, got me exactly what I needed and was super friendly and easy to talk to.
The Finance lady was possibly the worst experience I’ve ever had at a dealership. She raised her voice, waved things in my face, and argued with me about the warranty she was trying to sell. She made comments about me being a single woman who can’t take care of myself and told me I won’t be okay without a warranty. I felt incredibly uncomfortable and, had we not been so far along in ... Read More DealerRater - Jun 16, 2025
I had a very good experience with the service department. I will keep coming back.
Got me in quickly and was very knowledgeable and professional! Kept me updated during oil change with pictures
They were fast and efficient. Everyone we dealt with was helpful and friendly. It was a very positive experience.
My car salesman, Cody James, was very professional and took the time to make sure I found the best car for what I needed. Steve Hill has always provided great service on my former vehicle and I chose this dealership because that is very important to me. I also noticed that Bud Brown prices on service are consistently more reasonable than those of nearby dealerships regarding maintenance and repairs. That tells me that they are fair minded and ethical. I also had a great experience with their finance team. Bud Brown VW takes care of customers and they work like ... Read More DealerRater - May 22, 2025
Steve is Fantastic! I have a 2018 VW convertible Beetle which I drive back and forth to California twice a year. I trust him completely with any recommendations he may make on this vehicle.
I take her in at least twice a year to be confident everything is tip top. Recently there was a recall on an airbag which Steve was able to order and set up the appointment two months out and we got the last one in stock! whew, thanks Steve! He also takes time to show me how some of the technology works since I am of an ... Read More DealerRater - Apr 30, 2025
The Service Dept is exceptional. The technician identified an additional problem, and had the Service Writer contact me to explain. The workmanship is exceptional, Service Writer provided a clear and accurate scope of work completed.
Bud Brown is really great. Service is great for oil changes and Trucker is amazing in sales.
Very good at setting up service for my VW. The service crew is always polite with Steve keeping us informed of any issues with the car. They always ask when I would like to pick up the car. Many times it is ready before the time stated. Keep up the good work.
Very rude and un coperative staff, They doest listen or tried to even understand what you need.
I had the pleasure of working with Jason during my recent car purchase, and I cannot recommend him highly enough. From the moment I walked into the dealership, Jason demonstrated exceptional professionalism, deep product knowledge, and a genuine commitment to customer satisfaction. He took the time to understand my needs, patiently answered all my questions, and provided honest, transparent advice that made the entire process smooth and stress-free. His attention to detail ensured I found the perfect car. If you're looking for a car salesperson who truly prioritizes your best interests, Jason is the one to trust.
Courteous and polite service. Estimate of time for service time was accurately communicated. Facilities clean.
We purchased a preowned car at Bud Brown VW . Last week we went in for our first oil change. We were amazed at the smiles and warm greetings. They explained what would be done and gave us time to ask questions. We had comfortable room to wait in and got reports. It was done in good time and we were on our way. It will be where we always take our car.
We brought our vehicle in for a 20,000 mile check and oil change on October 15.We left it and they also found a tire needed to be replaced so they kept it overnight. After picked up the car the same check engine light was still on from when we left it. I tried call after we got home and only got vmail. Thinking it was an easy reset I finally called today and they told me there's a meter that may reset if it was missed when they were finished. Steve who spoke to today was nice enough to say ... Read More DealerRater - Oct 28, 2024
My experience started out great with Jason who was professional courteous and valued our time and was patient through multiple test drives and getting Keys for other vehicles as well. I felt we were close to making a deal until he introduced GM Rick Pringle who lost the sale through his arrogance. He acted offended that a customer would want to get as much out of their vehicle and/or buy new one at the cheapest price. He asked what I did followed up by saying “this isn’t your business” since I am only an engineer and not car ... Read More DealerRater - Oct 19, 2024
Knowable salesperson, fast and easy financing, outstanding prices. Great inventory and every option to choose from.
Really great experience, not use to that from other dealers. Bud Brown was great. Steve in service was straight forward and no extra up sales. Just great service and quick turn around. 5 stars from me!
This dealership is at war with all other VW dealerships, even when it comes to customer safety. If you are considering them...RUN! Especially service. No one who has purchased a VW from another dealership is safe at BUD BROWN. They will let you leave with parts outside of safety standards, and then blame the other dealerships.
Most recently, the Parts Department did not notify customer when the engine cover part arrived.I called weeks later and they had the part. The second lack of parts dept. notification for the owners manual that was a special order by the customer. Beyond this, I have been satisfied with Brown Volkswagen.
Bud Brown provided Excellent service, The people were friendly, knowledgeable, fair, professional, honest, thorough, accommodating and hospitable,
Knowledgeable representative James has been standing by and answering all the questions I have had. Came to look at the deal, went back home in brand new Tiguan. Professional handling of all the steps. Very friendly!
My experience at Bud Brown Volkswagen was very pleasant. I went to the service department in April 2024 for a safety recall issue an oil change, and other maintenance. They were very helpful and informative about everything. The waiting room was pleasant and comfortable.
The service department does good work in a short time and is sure to quote prices before proceeding.
It is always a pleasure to go to Bud Brown VW for service. Always receive prompt courteous service from a well trained staff.
They are prompt to address concerns, honest with the issues and follow through with promises
The dealer facility is clean and nice. People are friendly. Steve Hill helped me and made sure to fix my car properly. While it took a while to repair the rear window (and defroster) and the footwell flooding issue, they were able to fix it and no problem since the repair. I wish they had shuttle service for both ways. Other VW dealer provided but this one didn't. Or I wish they could provide a loaner car since I didn't have my car for 2 weeks.
The service was great and expedient. The staff were very friendly and helpful. Keep up the good work 😊
If you want and honest deal go to Bud Brown! Very satisfied with my purchases
They have top notch customer service. The service people are very friendly and helpful. The waiting room is comfortable.
Bud Brown Volkswagen has always been helpful, friendly, and knowledgeable. Whether parts, service, or general questions, they have the answers.
Great service and attention to detail. Wouldn’t take my car anywhere else. Thank you.
I bought my Atlas from Bud Brown in 2019 and have since regretted ever doing so. I hate myself every time my vehicle comes due for service or requires a recall appointment. The level of upselling they try to do every time I've been there for a regular service appointment is above anything I've ever experienced. The whole thing feels like a sales pitch -- NOT a regular maintenance/service appointment for a customer who spent $60k at their place of business on a new vehicle. When I originally purchased the vehicle, the interest rate and financing they offered ... Read More DealerRater - Jul 27, 2023
Good people to work with. We bought our last two car’s from Bud Brown, 2002 & 2008 PT Cruisers. Found the car we wanted right away. We would recommend them.
Everyone is friendly and helpful. The service is great. They work as a professional. They work as a team. No matter who start with you when you show up at the showroom everyone continues the service without a gap. Thank you everyone there.
Their service department is always ready for people when they arrive. We were met with smiles and informed of the probable length of time needed for the oil change and filter.
Scheduled repair under a recall. The work was completed quickly and efficiently. I was appraised of the status of the repairs as it progressed.
They got me in on time and out early and explained everything they updated! Everyone was very friendly!
Honest. Integrity all aspects good. AppeRs good leadership. I have run out of words. There
Nice job. No issues at all. In an out no hassles. Warranty work completed in a timely manner.
Steve Hill in service is amazing to work with. He explains everything in detail and always keeps you updated. He is very knowledgeable and helps you get over the inconvenience of your car problem.
Steve is exceptional. Honest and extensive explanations of what was checked, repaired, and/or may need attention in the future. Outstanding service dept.
Always get prompt and courteous service. They take the misery out of the visit. I would highly recommend.
Second car purchased from Jason Wattree and I would recommend him to anyone. Is friendly, knowledgeable, and honest. Dan was low pressure and made things easy when closing the deal. Great place to do business.
Great service and helpful in presenting relevant service needs to keep vehicle in great condition
Service Dept Mgr, Steve, is outstanding. He always is advising me on upcoming scheduled maintenance that will keep my car purring along. Also the Bud Brown maintenance promotions that come via email allow me to schedule jobs when savings are an option.
The service department is fantastic! My 2020 Atlas Crossport has had a few recalls. Steve & his service team are flexible with my schedule & get my car in ASAP. The work has always been done in a timely fashion, they call with updates & have always been able to complete the work as promised & usually ahead of schedule!
This dealership has been really great and made the purchase process very easy. My husband has been using them for service for years and I look forward to doing so now also!
Always a great experience with the Bud Brown service department! Easy to get in and out of.
I drive 3 hours to have my new 2022 Passat fixed concerning a screeching noise coming from my car. They said they couldn’t find the noise, they rotated my tires and I had my car back in 20 minutes. Horrible service shop with an incompetent service manager. Stay clear if this place if you can
Courteous, on time and professional. The service department has always provide quality work . Never disappointed.
Tom is one of the best service advisors I’ve had the pleasure of working with
Super professional and knowledgeable. They go the extra mile for you. Friendly and not pushy.
They were very helpful. Our salesman took the time to work through several cars to find what was right for us and our budget.
This service department is the best. They ate helpful and honest! Would not go anywhere else!!!
Steve always takes care of my families needs when it comes to our VWs and makes the experience pleasant.
I truly appreciated the service my wife and I received. Jake is a good caring guy. I will be back.
It’s been good the last 8 years but I have to say that I was disappointed my last visit. The vent clip came off my driver’s side vent. I brought the piece in and showed it to them while checking in.
When Steve comes out to give me an update, he tells me that they can’t reattach it or anything. They don’t know how to or something.
You guys are a VOLKSWAGEN dealership. How do you not know how to reattach a part that came off of one of your VOLKSWAGEN vents???? Or at least fix it? ... Read More DealerRater - Mar 17, 2022
Steve in service is knowledgeable, friendly and the way he treats me it makes you feel like a good friend instead of a nameless customer
Feel like their honest and caring. Very kind. Very helpful. Wouldn’t go anywhere else
Great customer service! I feel they are alway honest with me about the work my car needs
My experience was great and I give Bud Brown Volkswagen all the shiny gold stars!
Very efficient and professional the minute you step in the doors of the service department, loaner was ready. Thanks Tom and technician.
The Service team at BB VW are easy to work with and provide complete service. I have never had to return to have follow-up items corrected.
Moving to Kansas from Tennessee I was concerned about finding a dealership that would take care of my car as well as Cool Springs VW (Franklin, TN) had. I’m happy to say that Thomas, at Bud Brown VW, was great! He listened to my concerns, solved the problem, and had my car washed and ready the same day.
Not a fan of the customer service with my assigned advisor. The guy who greeted me on the drive I think his name is Steve??? Was great. My appointment was made with a loaner vehicle with no comments or concerns about me getting one & when I get there they said they “ save them for current customers, not new ones” but still have me one after interrogating me about why I need one. Being a service advisor myself, that would not fly with the team I’m in. Other than the write up process my vehicle got in and out ... Read More DealerRater - Oct 17, 2021
Dealt with my recall quickly and efficiently without trying to upsell or mislead on maintenance. I appreciate their honesty and reliability, hard to find these days
The team and management Service crew I have been fantastic at Bud Brown they have helped assist with financing and maintenance on the car and very professional level
Bud Brown VW service center had friendly and pleasant customer service, did thorough work and completed services earlier than the quoted time. Great experience, no complaints.
I love the honesty of everyone I dealt with. A really great experience. Thankyou.
Excellent customer service from beginning of getting information concerning my car to paying for the service. Waiting room was very relaxing, neat, clean, and organized.
We were grateful for their responsiveness to our inquiry and swiftness with getting the deal done. The price was competitive and trade in deal for our car was reasonable.
Melissa was extremely knowledgeable and great to work with. When it was time to do paperwork and she was quick and efficient. Smoothest experience buying a car I’ve ever had!
Went in for a recall. Everything went well. Steve was great to work with. Provided loaner vehicle to use while our Atlas was being serviced. Even washed vehicle before returning. Many thanks for all of your help and attention.
I was referred from friends who have bought all their cars from Bud Brown for years. I had a very informative salesman and pleased with my overall experience.
Oh Norman...how do I begin to explain oh so GREAT. This guy is an expert. Promote him right xxxxxx NOW!!! Have a great day! I love bud.
Had my VW Jetta worked on. Steve was great at keeping me up to date on the progress of my car and when parts would come in due to delays with the weather. Very satisfied with the service department.
Great service department. Always exceed my expectations. Will be back for future service. The sales department is wonderful to work with as well with a great selection of vehicles.
Everyone was super helpful. I was able to get in last minute. Would come back for next service. I didn't wait long at all for my car to be done.
Worked with jeff Waldron. Same went smoothly with no issues. He took the time to go into detail with my daughter on all the bells and whistles the car has.
Fully met my expectations Was good to see svc mgr kelly Adams back to this dealership again Was hoping for free car wash to get salt off but would’ve been pointless since I had 30 mi drive home in the salt. (Last paragraph added to meet minimum words)
I like the people.You can always find places to fix your car but to me it has always the people and how they interact with me.
We had such a great experience at Bud Brown! We had visited another VW dealership and were not happy. The salespeople at Bud Brown were honest and straightforward. The process was so smooth! Would highly recommend!
Our salesman Mike, was great. All the Staff was friendly. LOVE,LOVE,LOVE. My new Tiguan....aka Foxy Roxie..... Thank you all, for a great experience. R Winn
Bud Brown’s service department is second to none! Steve does an outstanding job explaining everything and his technicians always seem to find a solution. Great dealership who treats their customers with respect!
I had my diesel touareg gel and they took good care of the vehicle. Steve was quick to call and let me know the status and estimate. Great experience.
Fast repair on my car. Be happy with service. Was able to replace our battery in just an hour or so. Thank you very much!
Tom Mabe and the gang delivered flawlessly and even worked in my ride on a snowy, Arctic sorta day in KC. Quick with the part so when I arrived my down time was minimized.
great They are all very friendly and helpful. I have always had the best results. I will continue to depend on my friends at Bud Brown!
Steve was very helpful. Check in was warm and welcoming, easy to speak to. Finished service ahead of schedule and called to let me know. Will definitely be back.